Can I lower my deposit limit after it has been set?

Yes, reducing a limit takes effect immediately. However, increasing a limit is subject to a 24 to 72-hour waiting period. This delay is intentional — it's designed to prevent impulsive decisions to raise your limits.

Can I reopen my account after self-exclusion?

The duration of your self-exclusion depends on the period you selected. After a 6-month or 1-year exclusion, you may submit a request to reopen your account. However, a permanent exclusion cannot be reversed and the account cannot be reopened.

Is my account balance safe during a break?

Yes, your account balance remains fully secure during a break or self-exclusion period. You will be able to withdraw your funds once the break ends or when conditions allow.

What if a family member has a gaming problem?

If you believe a family member is struggling with gaming addiction, contact dg9999 Support. We will assess the situation and provide assistance. Email our support team directly.

What is the difference between a Loss Limit and a Deposit Limit?

A deposit limit controls how much BDT you can deposit. A loss limit controls how much BDT you can lose. Once your loss limit is reached, your gameplay is automatically stopped.

dg9999 | Responsible Gaming – Play Safe and Stay in Control

Responsible Gaming Why Does This Matter?

At dg9999, we always say – gaming is a form of entertainment, not a source of income. When online gaming shifts from something enjoyable to a compulsive habit, that's when problems begin. Responsible gaming means knowing your limits, playing with a plan, and staying aware of your choices.

Online gaming is growing fast in Bangladesh, and many players end up spending more time and money than they intended. dg9999 wants every player to enjoy the experience without facing financial or emotional harm. That's why we don't just offer games — we also provide responsible gaming tools and resources to help you stay in control.

What are healthy gaming habits?

Healthy gaming means treating gaming as entertainment — nothing more. Just like going to the cinema or dining out, gaming should come with a set budget and time limit. Never chase your losses by playing more; that is the most common mistake players make.

Only bet money you can afford to lose.
Stop immediately if you are losing.
Never play under the influence of alcohol or other substances.
Put family responsibilities and work above gaming.
Spend time with friends and family – not just gaming.

Signs of Gaming Addiction

We don't always notice when gaming starts to become a problem. Watch out for these warning signs:

You feel restless or irritable when you are unable to play.
You keep playing in an attempt to recover your losses.
You are hiding your gaming from family or friends.
You are cutting back on sleep or meals because of gaming.
You continue placing bets even when under financial pressure.

⚠️

If you recognize these signs in yourself, use dg9999's self-exclusion feature and seek professional help.

Protection of Minors

No one under 18 is permitted to play at dg9999 – this is a strict policy. Age is verified during account registration, and additional identity checks may be requested at any time.

Parents are advised to take the following steps to protect children online:

Use parental control software on your computer or mobile device.
Keep your dg9999 account password out of reach of children.
Talk to your children about online gaming and help them stay aware.

🔒

If you suspect an underage person has an account, contact dg9999 Support immediately. We will take prompt action.

Yourself Verify

Answer the questions below honestly. If most of your answers are "yes", it may be worth reflecting on your gaming habits.

Do you sometimes bet more than your planned budget?

If you lose money in a game, do you keep playing to try to win it back?

Is gaming affecting your sleep, work, or family life?

Do you play in secret without telling anyone?

Do you feel irritable or restless when you cannot game?

Are you unable to stop gaming even when facing financial difficulties?

💗

There is no shame in it. Asking for help takes courage. dg9999 is here for you.

Setting a limit Steps

Setting a deposit or session limit at dg9999 takes just a few simple steps:

Log In to Your Account

Open the "Responsible Gaming" Section

Click on the "Responsible Gaming" option in your profile settings.

Choose Your Preferred Limit

Choose what you need – a deposit limit, session limit, loss limit, or a break.

Set an Amount or Time

Enter your chosen limit. Changes take effect immediately or within 24 hours.

Confirm & Save

Save your settings. An email confirmation may be sent if required. You're all set!

At dg9999 Responsible Gaming – Keep the fun in check

Our Commitment

Responsible Gaming Tools & Features

Deposit Limit

Session Time Limit

Reality Check

Take a Break

Self-Exclusion

Loss Limit

Responsible Gaming Why Does This Matter?

What are healthy gaming habits?

Signs of Gaming Addiction

Protection of Minors

Caution

Quick Help

Direct Contact